SHIPPING POLICY
Last updated June 2026
Processing & Dispatch Time
Every piece at Batty's Boutique is meticulously handcrafted and meticulously inspected. As our collections are created in limited edition runs or as unique, ready-to-ship designs, orders are typically processed and dispatched within 2-4 business days from our atelier in Brisbane, Australia.
Shipping Rates & Delivery Times
We ship domestically within Australia and internationally.
Domestic (Australia): Standard and Express options are available at checkout via Australia Post.
International: We offer international shipping to select countries, including the United States.
All shipping rates are calculated dynamically at checkout based on the weight of your order and your destination. Please note that global shipping rates are subject to change without prior notice due to carrier cost fluctuations. Delivery timeframes provided at checkout are estimates only and do not account for potential customs delays.
Customs, Duties, and Taxes (International Orders)
When ordering from Batty's Boutique for international delivery, you are considered the importer of record. All international orders are shipped DDU (Delivered Duty Unpaid).
This means that the shipping cost calculated at checkout only covers the transportation of your order. It does not include any import duties, customs taxes, brokerage fees, or tariffs that may be levied by your destination country.
The customer is solely responsible for paying any and all customs duties, taxes, or import fees required to release the package from customs.
Batty's Boutique has no control over these charges and cannot predict what they may be.
If a package is returned to us because the customer refused to pay the necessary customs fees, no refund will be issued for the shipping costs, and the order may be subject to a restocking fee.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Please monitor your tracking link for updates on your delivery status. Batty's Boutique is not liable for packages that are lost, stolen, or delayed in transit once they have been handed over to the postal carrier.
Contact Us
If you have any questions regarding shipping or need assistance with tracking your order, please contact us:
Email: baroness@battysboutique.com
Instagram: @battys_boutique